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Welcome to Club Active! We are delighted to support your health journey with our physiotherapists, exercise physiologists, and dietitians. To make sure everything is clear, please take a moment to read our Terms and Conditions which apply to all memberships, services, programs, and paid-in-full purchases.
A contract is formed once the contract has been signed by you and Club Active accepts it. The laws of the state of New South Wales and the Commonwealth will govern this contract. Club Active has seven days after the formation of the contract to rectify any error or miscalculation in the contract. Club Active reserves the right to accept or decline your contract.
After applying for membership, you have a seven-day period (“Cooling Off Period”) during which you may cancel your membership. Notice must be given in writing. A refund equal to the Membership Fee and any additional amounts paid minus the Mywellness Key Fee and the cost of any fitness services already supplied will be applicable. Normal Club Active membership termination terms apply when terminating your contract after the Cooling Off Period.
You must ensure you read, understand and abide by the terms and conditions of the contract as well as any other rules provided by Club Active as required.
As soon as a contract is formed, you are bound by the membership terms and conditions. As a member you are entitled to use the facilities only during the scheduled Club Active opening times. Memberships are non-transferable and fees are non-refundable except where otherwise provided.
Provision of a safe and effective exercise program is dependent upon accurate health and fitness profiling. You agree to disclose to Club Active all relevant personal health and fitness information both prior to and during engagement in any exercise program, service or facility we provide to you. This includes the initial and any subsequent health consultation, and any relevant information or recommendations provided by your medical or allied health practitioners. You further agree that you will not use Club Active facilities, services, or products whilst you are suffering from any infections or contagious illness, disease or other ailment, or whilst you are suffering from any physical condition such as open cuts, sores or minor infections where there is a risk, however small, to other members and guests.
All financial members will be given a Club Active membership key. This key will be enabled for the duration of your Club Active membership and will be required to access the centre and any personalised exercise programs. Entry into Club Active may not be permitted without a valid membership key. Entry without a membership key is at the discretion of staff and upon the production of photo identification. You must not lend your membership key or allow any other person to use it. This is a breach of contract and may lead to immediate termination of membership. Replacement keys when lost or stolen will incur a fee of $50.
A one-off MyWellness Key Activation Fee is applicable to all direct debit and fixed-term memberships, payable upon joining. This fee is charged to cover your key and administration costs associated with a new Club Active membership including access to the Club Active app. This fee is non-refundable, including during the Cooling Off Period.
All direct debit fees are paid weekly in advance. If your payment is not successful on the due date, you agree that we may continue to debit your nominated financial institution account until payments are up to date. All direct debit transaction fees, including both bank account and credit card fees, charged by financial and direct debit institutions will be surcharged in addition to membership fees.
All fixed-term membership fees must be paid in full up front at the commencement of your membership. Fixed term memberships are available for a period of 12 months. Credit card payments are accepted. Fixed-term memberships are non-refundable and non-transferable.
If any membership amount payable is not paid on the due date, access to Club Active may be suspended until such time as payments are up to date. Club Active has the right to refuse entry to members with more than one membership payment outstanding on their account until such time as payments are up to date. Fees charged by direct debit service providers and financial institutions for late or dishonoured transactions will be on-charged to the member.
Direct debit weekly charge amounts are based on an ongoing membership commitment for the minimum 12-month period unless an alternative membership agreement is chosen that allows for a no lock-in term, such as the Grey Nomad Option. For all direct debit memberships, thirty days written notice is required to terminate your Club Active membership. Your membership will then be cancelled on day thirty-one when it becomes non-financial. The membership can still be used up to and until it becomes non-financial. Direct debit memberships are ongoing for a minimum period of 12 months unless the particular membership stipulates a no lock-in commitment, and then until such time as a written cancellation notice is received.
A completed Membership Cancellation Request must be given, in person, to a Club Active staff member. Cancellations over the phone or via email will not be accepted. All direct debit memberships are a contract and termination fees are applicable to the specified contract, meaning the full direct debit length agreement must be paid. Fees involved in the case of an early membership termination will see you, the member, pay out the remaining amount of your contract. For example, if you joined under the 6-month membership and you request to cancel your membership with 3 months left, you are required to pay the 3 months remaining. In cases of extreme medical conditions that prohibit the member from physically attending the gym, Club Active may agree to terminate the membership with a reduced cancellation fee. This will be determined on a case-by-case basis and is entirely at the discretion of Management. If you terminate the contract or stop the automatic debit arrangement in a manner not described in the contract, then you may be liable to Club Active for damages for breach of contract. Note that a membership cannot be cancelled if there are payments outstanding on the account. The membership must be fully financial for a cancellation request to proceed.
Fixed-term up-front memberships will be terminated at the close of business on the last day specified on the membership, including any suspension periods if applicable. Club Active will endeavour to provide written notice of an impending end to a fixed term membership. A two-week grace period will apply to fixed term memberships for members who wish to renew their membership without incurring an additional Welcome Pack fee, subject to a valid and working membership key.
Membership suspensions are only available for Direct Debit Memberships and 12-Month Fixed Term Memberships. A membership cannot be placed on suspension if there are payments outstanding on the membership account. The membership must be fully financial for a suspension request to proceed. For 12-Month Fixed Term Memberships, suspensions are permitted in multiples of two weeks up to a maximum of four weeks total per 12-month membership. Suspensions are not available for periods of less than two weeks or greater than four weeks at any one time. For Direct Debit Memberships, suspensions of up to four weeks per year are available. The minimum suspension period is two weeks up to a maximum of four weeks for any one suspension. Suspensions are not available for periods of less than two weeks or greater than four weeks at any one time. Pro rata membership fees will be charged for suspensions effected outside of the direct debit billing date. Phoenix memberships are as above but have no limit on suspension weeks. All suspensions must be applied through an online portal provided in club and must be submitted at least two days prior to the commencement of the suspension. Memberships cannot be suspended retrospectively. Extraordinary requests for suspension periods outside the normal terms and conditions may be considered by the management of Club Active on a case-by-case basis. All direct debit membership suspensions incur a suspension fee of $5.00 per week to cover financial and direct debit institution costs.
All services, programs, and memberships that are purchased as Paid-in-Full must be paid in full at the time of purchase or booking. Payment secures your place or appointment. Unpaid bookings may be released to other clients. Payment is accepted by card only. All Paid-in-Full purchases are non-refundable and non-returnable. Once payment has been processed, no refunds, transfers, or credits will be issued for any reason including, but not limited to, change of mind, lack of use, medical or personal circumstances, relocation, or scheduling conflicts. Clients are encouraged to ensure they are committed and able to use their purchased service, program, or membership before completing payment.
Each program, package, or membership has a validity period which begins from the date of purchase or first use as specified at purchase. It is the client’s responsibility to use all sessions or entitlements within the validity timeframe. Unused sessions or entitlements will not be refunded, extended, or carried over beyond the expiry date. Each appointment is personalised to your needs. Please arrive on time to ensure you receive the full session. Late arrivals may result in a shortened session without reduction in fees.
Appointments may be rescheduled or cancelled with at least 24 hours’ notice. Appointments cancelled with less than 24 hours’ notice, or missed appointments, will be forfeited and will not be refunded. If Club Active is required to cancel a session, we will reschedule it with you at no additional cost. All Paid-in-Full purchases are strictly non-transferable. Products are issued to and intended for use only by the original purchaser.
You are responsible for informing your practitioner of any medical conditions, injuries, or changes in health that may affect your session. Our practitioners provide professional guidance, but results may vary depending on individual circumstances.
All personal and health information shared with our practitioners is treated with strict confidentiality. We comply with all relevant privacy legislation. You may receive appointment reminders and important updates via email, SMS, or phone. Please ensure your contact details are up to date to avoid missed communications.
You agree to inform Club Active of any changes to your personal details including address, contact numbers, email, bank account or credit card details for payment, and any other information relevant to your membership.
As a member using Club Active you acknowledge that you enter and use the facilities at your own risk. For the safety of people and property inside Club Active, 24-hour CCTV surveillance is recorded live. CCTV coverage is limited to gym floor, reception areas and group fitness room. Consultation rooms and bathrooms are excluded from CCTV coverage. In case of emergency, please follow the Emergency Plan displayed in Club Active, and follow the instructions of Club Active staff. At no time is a member to enter Club Active under the influence of alcohol, illicit drugs and/or medications that state strenuous activity to be avoided on its warning label. Fully qualified and experienced Accredited Exercise Physiologists, physiotherapists, and dietitians will be available during operational hours to offer assistance and advice.
Members must abide by the Member Code of Conduct at all times. This code is supplied via email at the time of becoming a member and is available in hard copy from Reception. Club Active reserves the right to refuse entry to any person and has the right to suspend your membership without warning or notice for any harassment, inappropriate or threatening behaviour including causing wilful damage to equipment in our facility.
Any breach or failure to comply with membership terms and conditions or unreasonable behaviour may result in the immediate suspension or termination of your Club Active membership dependent on the discretion of management.
The primary goal of Club Active is to “Change the Way You Age” by providing an environment for you to be healthier, fitter and more socially active and happy. We remain committed to assisting you with any concerns you may have. Feedback forms are available at reception. Complaints should be directed, in the first instance, to the Club Active Manager who will endeavour to contact you within 7 days to discuss and resolve your complaint. Should you feel that your complaint has not been resolved effectively, you may wish to email members@clubactive.com.au.
While every effort will be made through the initial induction process and ongoing support and supervision, you agree that it is your responsibility to ensure that you use the equipment and facilities correctly. If unsure, please seek the services of Club Active staff. While minimal, there does exist the risk of injury or death while exercising at Club Active. Every effort will be made to provide a safe environment in which to exercise including the provision of appropriate exercise prescription aligned with your physical condition and goals. We will, unless excused from liability by operation of statute, compensate you for death, personal injury, illness or property damage caused by gross negligence on our part and in a manner fit for the purpose which is reasonable to expect in all circumstances. In consideration of the grant of membership to you, entitling you to engage in fitness activities, you hereby otherwise agree, to the extent permitted by law, to not hold us liable for any actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs and expenses however arising that you may have had but for this clause arising from or in connection with your involvement in fitness activities at Club Active or using our facilities, services or products. You agree that you will indemnify us to the extent permitted by law in respect of all actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs or expenses however arising as a result of or in connection with your involvement in fitness activities at Club Active or from using our facilities, services or products.
You are responsible for any wilful and negligent damages you cause to Club Active facilities or equipment.
You must not assign any rights or benefits under these Terms and Conditions unless you have obtained our prior written consent. We may assign or transfer any rights or benefits under these Terms and Conditions at any time without notice to you. However, we will remain liable to meet our obligations to you under these Terms and Conditions and the Contract.
These Terms and Conditions do not give you any intellectual property rights in Club Active, or in our facilities, services or products.
During the process of entering into the Contract with you and during the term of the Contract we will obtain access to your personal information, such as information relating to your health and financial position. We, and the Direct Debit Service Provider, will only use, disclose or deal with such information in accordance with the Club Active Privacy Policy.
Club Active may alter these Terms and Conditions at any time upon thirty days written notice. All use of Club Active facilities, services and products after the date specified in such notice will be subject to such altered Terms and Conditions. If you continue to use Club Active facilities, services and products after the date such alterations become effective or otherwise demonstrate by your conduct that you agree to the altered Terms and Conditions, you will be deemed to have agreed to the altered Terms and Conditions.
If any part of this Contract is or becomes illegal, void or unenforceable, this does not invalidate the rest of this Contract.
Dishonoured transactions may incur fees charged by the debit service provider and financial institutions, which will be passed on to the member.